Refund Policy

We have a 30-day return policy, which means you have 30 days from your delivery date to return goods.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.

All the accessories included in your package (e.g. cases and cloths) must also be returned. You may be charged for any unreturned items if not. You’ll also need the receipt or proof of purchase.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.


To start a return, you can contact us at info@my-eyeshop.com. If your return is accepted, we’ll send you a return shipping label if the item is faulty, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When returning your product, we recommend that you obtain proof of postage. 

Alternatively, you could use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. Your statutory rights in relation to returns and refunds are not affected.


You can always contact us for any return question at info@my-eyeshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please use the form below for any questions or comments if you would like to get in touch